We drive Business Success with Exceptional Call Centre Solutions

GTC is dedicated to delivering the best business solutions to meet our customers’ diverse business needs. This commitment is at the core of our solution strategy.

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Global Training Centre (GTC) is a premier Information Technology Outsourcing company based in Nairobi City, the capital of East and Central Africa. We serve hundreds of customers in the fields of manufacturing, education, construction, forwarding, information technology, real estate, non-profit organizations and other related fileds.

About us

We are masters of BPO

Global Training Centre is your partner for businesses looking to enhance customer engagement, improve the customer experience, and ultimately drive positive outcomes.

Customer-focused Approach

We emphasize a customer-focused approach to engagement that involves tailoring interactions and strategies to meet the needs and preferences of the customers.

Human Experience Focus

We place a significant emphasis on the human experience. We understand the importance of creating positive and meaningful interactions between customers and the brand.

Impact on Brand Perception

GTC recognizes the direct impact that interactions have on how customers feel about and perceive a brand.

Empathetic Interactions

We acknowledge the importance of understanding and resonating with the emotions and concerns of customers.

Informed Agents

Our approach involves having informed agents. Our staff is well-trained and knowledgeable, enabling them to provide accurate and helpful information to customers.

Revenue Opportunities

Our approach creates new revenue opportunities across clients’ products and services. This involves up-selling, cross-selling, or identifying areas for business expansion based on customer interactions.

What we do

We are experienced

We are your partner of choice if your business is looking to enhance customer engagement, improve the customer experience, and ultimately drive positive outcomes.

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Marketing

  • Website Deployment and Maintenance
  • Web Hosting and Domain Name
  • Customer Relationship Management
  • eCommerce/Online Transactions

Operation

  • IT Support and Maintenance

  • IP PBX/VOIP

  • Backup and Security

  • Implement Complementary Hardware Systems

  • Infrastructure-Outsource

  • Training and Development

Finance

  • Enterprise Resource Planning

  • Sales

  • Purchasing

  • Inventory

  • Accounting

  • Production

WHY KENYA AS AN Outsourcing desination?

Destination Kenya

Kenya’s comprehensive advantages, including a reasonable living wage of USD 200, stable democratic governance, being the economic hub of East Africa, and the range of factors mentioned earlier, collectively position the country as an ideal hub for call center and BPO operations, meeting the diverse needs of businesses in an increasingly globalized market.

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Get in Touch

Trio Complex, Next to Garden City, Thika Superhighway

We’re open Monday – Friday, 8 a.m. – 5:00 p.m. EAT

If you’ve got any queries, please fill out the contact form and we will get back to you.